Refund policy

& Return Policy

At OverExtruded, every product is made with care and inspected before shipping. Since our products are primarily made-to-order 3D printed decor items, we only accept returns or replacements under specific conditions.

When We Accept Returns or Replacements

We will provide a replacement, store credit, or refund if:

• Your order arrives broken, damaged, or defective.
• The issue is reported within 48 hours of delivery.
• A clear unboxing video is provided as proof.

When Returns Are Not Accepted

We do not accept returns or refunds for:

• Change of mind.
• Minor colour, layer line, texture, or size variations that naturally occur in 3D printing.
• Damage caused after delivery.
• Damage caused by improper handling, incorrect bulb usage, or misuse.
• Claims made without a valid unboxing video.
• Claims reported after 48 hours from delivery.

Unboxing Video Requirements

To process any damage claim, the unboxing video must:

• Be recorded in one continuous shot without cuts or edits.
• Start before opening the package.
• Clearly show all sides of the sealed package.
• Show all items being removed from the box.
• Clearly capture any damage or defect.

Claims without proper video evidence may be rejected.

How to Raise a Claim

Please email us at shop.overextruded@gmail.com within 48 hours of delivery.

Subject line:
Return Request - [Your Order ID]

Please include:

• Your unboxing video
• 3–5 clear photos of the issue
• A brief description of the problem

We usually respond within 2 business days.

Resolution Options

Depending on the situation, we may offer:

• A free replacement
• Store credit
• A full or partial refund

Approved refunds are typically processed within 7–10 business days.

Order Cancellations

• Orders may be cancelled within 12 hours of placement for a full refund.
• After 12 hours, production or packaging may already have started, so cancellations may not be possible.